Home Users
Unique and personal data recovery
Data recovery approach tailored to home users.
As a home user, you might not have regular backups in place, making your precious data more vulnerable to loss. This can happen if an external hard drive is dropped or if your laptop or Mac fails.
We understand that the data most home users lose often includes irreplaceable, unique memories. You might have only one chance to recover this data safely. We take the utmost care and follow strict processes to ensure the best chances of recovery while minimizing damage to the failed storage medium.
Data Recovery Services for Home Users – Our Approach
At Timeless Technologies Data Recovery, we understand how important your personal data is. Whether it’s family photos, your child’s first steps, or a collection of memories that can’t be replaced, we treat each case with the utmost care.
Understanding Your Needs:
- Personal Data: We know that what you’ve lost isn’t just digital files; it’s your history. We take this to heart, knowing we might be dealing with your life’s most cherished moments.
- Simplicity: We get it, not everyone is a tech wizard. That’s why we make our process as straightforward as possible, explaining things in simple terms and providing regular updates on your job with us.
Our Tailored Recovery Process:
- Affordable Services: We offer free drive assessments and a service where you only pay if we recover your data.
Special Care for Your Unique Data:
- Handling with Care: When you trust us with your device, we treat it like it’s our own. We use cleanrooms for physical repairs to keep everything dust-free and employ gentle methods for recovering data, knowing these are one-of-a-kind items to you.
- Privacy and Security: Your privacy is our priority. We’re committed to keeping your data confidential and secure.
Keeping You Informed:
- Regular Updates: Here’s how we keep you in the loop:
- Initial Contact: We’ll let you know as soon as your device reaches us.
- Assessment: After we check what can be done, we’ll explain it in plain English, what we can recover and our plan moving forward.
- During Recovery: We’ll give you updates if we reach key points or if there are any hiccups.
- Completion: Once we’re done, you’ll hear back with the results. If we’ve succeeded, we’ll discuss how we’ll return your data safely to you.
- Non-Technical Language: We avoid tech talk. But on request we can provide clear technical reasons for why your drive failed.
Post-Recovery Support:
- Data Return: We’ll give back your data on new storage, ensuring it’s safe. Or you can send in your own destination drive but please ensure it is at least USB 3.0 (blue connector) and in good working order.
- Prevention Advice: We’ll share easy tips on how to back up your data in the future, so you don’t find yourself in this situation again.
Why We Take Extra Care:
The data you’ve lost isn’t just data to us; it’s your life’s story. That’s why our services are tailored to handle your memories with the respect they deserve. By keeping you informed with clear, regular updates, we aim to ease the anxiety of data loss, giving you peace of mind that your irreplaceable moments are in careful hands.
After sending in your device for a free assessment, we will evaluate the extent of the damage and categorize your case into one of our three recovery tiers, each with a flat-rate pricing. Please contact us for information on our current rates:
Category 0
Data Transfer/Minor Corruption
- Deleted or re-formatted files
- File System Corruption
- Corrupted Partition
- Files backup service
- Security Locked Device
- WD My Book Decryption (Lost Board)
Category 2
Hardware/Firmware
- Damaged Printed Circuit Board (PCB)
- Damaged USB Port/SATA Port
- Firmware Corruption/Repair
- Bad Sectors/Read Errors
- Liquid/Fire Damaged PCB
- System Area Damage
Category 1
Logical/Software
- Deleted or re-formatted files
- File System Corruption
- Corrupted Partition
- Files backup service
- Security Locked Device
- WD My Book Decryption (Lost Board)
Category 3
Clean Room/Physical
- Stiction – Heads Stuck To Platter Surface
- Damaged Read/Write Heads
- Fire & Liquid Damage
- Damaged Motor
- Electrical Surge
- +Any Other Clean Room Work
I cannot access my data!
The most crucial step to prevent further damage is to power off the hard drive immediately. Cease any attempts to use it and refrain from allowing anyone unfamiliar with the process to handle or attempt software scans or modifications on the disk. Following these precautions significantly enhances the likelihood of successful data recovery.
Are you able to recover my data?
When it comes to recovering data from a failed Solid-State Drive (SSD) or Hard Disk Drive (HDD), timing is crucial. We understand the urgency and have the skills, knowledge, and state-of-the-art equipment to offer the safest and most effective data recovery solutions available worldwide. In fact, we’re so confident in our expertise that if we’re unable to recover your data, you won’t incur any charges.
Why choose us?
Our data recovery engineers are Ace Labs accredited and proficient in the latest data recovery techniques. We utilize top-of-the-line equipment like the PC-3000 and maintain class 100 cleanroom environments, ensuring the highest standards of recovery. With one of the highest success rates in the industry, we are trusted by numerous IT providers and computer repair shops who outsource their data recovery to us.
How fast is the emergency service?
In essence, our emergency service ensures that your job receives top priority, with our team working tirelessly around the clock, 24/7, until your data is recovered. Depending on the complexity, recovery times can vary from 1 to 2 days for some cases to potentially up to a week for others. Occasionally, quick repairs are completed swiftly, but imaging processes can still extend the overall duration significantly.
We understand the urgency of data loss situations. Our dedicated team is committed to responding swiftly and efficiently.
Get in touch today or call 1300 846 333