We have been going for over 30 years, our dedication to customer service, and offering a total solution, has seen us remain strong day after day.

The data recovery process can range from same-day service to up to 4 weeks, depending on the extent of damage, type of drive, and complexity of firmware. On average, most jobs are completed within 3-5 business days.

We provide data recovery services across Australia and internationally. Bookings are handled online, and drives are shipped to and from our lab in Brisbane, Australia.

We operate on a flat-rate pricing system and offer a ‘no data, no fee’ policy in most cases to streamline the process, ensure transparency in charges, and avoid unethical quoting practices. Typically, the majority of our jobs fall into the Category 2 recovery, which is priced at $850. Category 2 recoveries involve drives that necessitate specialized equipment and services beyond what small computer shops or individual technicians can provide.

$160 ex GST per hour. 15 minute minimum and blocks for remote support. 1 hour minimum on site and 15 minute blocks thereafter. For pricing on individual services please contact us.

Once we receive your device at our lab, we will complete the assessment within 2-48 hours, depending on the type of drive and firmware complexity. In most cases, assessments are completed and reported on the same day we receive your device.

Yes, $20M public liability.

The simplest and most efficient method is to use the contact form on our website to send us a message detailing your device and requirements. We will promptly email you a form along with answers to any questions you may have. Once you fill out the form, please send it along with your device to our lab.

Yes, we provide a brand-new destination drive for returning the recovered data to you. Our pricing aligns with market rates for standard devices. If you prefer a specific drive model or capacity, please inform us via email either before or after the job is complete.

Yes, We offer support for the data itself, and depending on its type, we can provide onsite assistance in the Brisbane area to integrate the data back into your systems.
Contact our main office if you need general IT support.

Your business is OUR business, We care about you and look after everything you need us to, from simple PC repairs, to compete office relocations. Our efforts to help you make decisions for your environment are done by us first putting ourselves in your shoes and recommending what we would do if it was our own situation. We don’t SELL anything, we SOLVE everything.

In addition to our specialized data recovery service, we take pride in offering a diverse range of IT solutions. Click here to explore the full extent of our services.

Yes, all our staff hold degree-level IT qualifications and possess expertise in a broad range of industry products and solutions. Additionally, our lead data recovery engineer brings over 16 years of experience in the field.

In certain cases, where the data size is within limits and time constraints are met, we can upload and deliver your recovered data via the cloud.

Call us on 1300 846 333 or +61 7 3007 8555 or email help@ttdr.au or fill out our contact form.