RAID and NAS Data Recovery
Failed RAID and NAS Recovery Solutions Australia
We solve even the most complex data recovery cases.
We offer fast and reliable data recovery services to swiftly reunite you with your critical data, ensuring your business gets back up and running smoothly while safeguarding your precious memories for upcoming family events. Contact us to speak directly to an Engineer.
Common symptoms of a failed RAID or NAS device include:
- Server Refuses to Mount the RAID Array
- The Server is Unresponsive
- The Server Lost the RAID Configuration after a Format
- NAS Device has Suffered a Power Surge
- The NAS Device will not Power on
- NAS Device is Faulty
- NAS Device Reports Two Faulty Drives
- The NAS Device does not Appear on the Network
- NAS Refuses to Rebuild the Array
RAID array failure with no data access
Even with redundant drives in a server RAID or NAS device, failures can still occur due to various reasons. One of the most common issues is encountered in RAID 5 configurations, where a redundant drive fails and the system attempts to rebuild on a new drive, putting additional stress on the remaining drives and potentially leading to a second drive failure. Another frequent problem is the complete failure of the server or NAS device itself, often caused by a power surge. In such cases, the RAID array may require professional rebuilding in a lab environment to recover the data.
If you’re unsure whether your data storage has failed or is in the process of failing, and your stored data is critically important, we can arrange for a technician to visit your location for a thorough diagnostic assessment. This ensures accurate identification of any issues affecting your data storage, as well as other IT concerns such as networking or cybersecurity.
RAID Array Configuration Corruption
In some cases, the server or NAS device and all its drives may be in good working order, but issues can arise when the firmware of the device or RAID configuration files become corrupted. This can cause the system to no longer recognize the RAID array as a single volume, instead displaying it as multiple drives. Attempting to recreate the volume in such instances can overwrite existing data and potentially exacerbate the problem. Therefore, a comprehensive analysis of the RAID array is required in a lab setting, often involving virtual reconstruction of the data.
After receiving your NAS device or RAID array, we will perform a thorough assessment of each individual drive to evaluate the extent of the damage. We will also identify the correct RAID parameters to determine which drives are necessary for a complete volume reconstruction:
Category 1
Logical/Software
- Deleted or re-formatted files
- File System Corruption
- Corrupted Partition
- Files backup service
- Security Locked Device
- WD My Book Decryption (Lost Board)
Category 3
Clean Room/Physical
- Stiction – Heads Stuck To Platter Surface
- Damaged Read/Write Heads
- Fire & Liquid Damage
- Damaged Motor
- Electrical Surge
- +Any Other Clean Room Work
Category 2
Hardware/Firmware
- Damaged Printed Circuit Board (PCB)
- Damaged USB Port/SATA Port
- Firmware Corruption/Repair
- Bad Sectors/Read Errors
- Liquid/Fire Damaged PCB
- System Area Damage
I cannot access my data!
The most crucial step to prevent further damage is to power off the hard drive immediately. Cease any attempts to use it and refrain from allowing anyone unfamiliar with the process to handle or attempt software scans or modifications on the disk. Following these precautions significantly enhances the likelihood of successful data recovery.
Are you able to recover my data?
When it comes to recovering data from a failed Solid-State Drive (SSD) or Hard Disk Drive (HDD), timing is crucial. We understand the urgency and have the skills, knowledge, and state-of-the-art equipment to offer the safest and most effective data recovery solutions available worldwide. In fact, we’re so confident in our expertise that if we’re unable to recover your data, you won’t incur any charges.
Why choose us?
Our data recovery engineers are Ace Labs accredited and proficient in the latest data recovery techniques. We utilize top-of-the-line equipment like the PC-3000 and maintain class 100 cleanroom environments, ensuring the highest standards of recovery. With one of the highest success rates in the industry, we are trusted by numerous IT providers and computer repair shops who outsource their data recovery to us.
How fast is the emergency service?
In essence, our emergency service ensures that your job receives top priority, with our team working tirelessly around the clock, 24/7, until your data is recovered. Depending on the complexity, recovery times can vary from 1 to 2 days for some cases to potentially up to a week for others. Occasionally, quick repairs are completed swiftly, but imaging processes can still extend the overall duration significantly.
We understand the urgency of data loss situations. Our dedicated team is committed to responding swiftly and efficiently.
Get in touch today or call 1300 846 333