CCTV and DVR Data Recovery

Failed CCTV and DVR Drive Recovery Solutions Australia

We solve even the most complex data recovery cases.

We offer fast and reliable data recovery services to swiftly reunite you with your critical data, ensuring your business gets back up and running smoothly while safeguarding your precious memories for upcoming family events. Contact us to speak directly to an Engineer.

Common symptoms of a failed CCTV or DVR device include:
  • Physical Damage
  • DVR System Unresponsive
  • Corrupted Footage
  • Unable to Export Footage
  • DVR System not recording
  • Encrypted Footage
  • Missing Timestamps or Cameras from Recorded Footage

CCTV – DVR Physical Damage

CCTV DVR systems typically record footage from multiple cameras and are primarily used for security purposes. However, they are susceptible to physical attacks by intruders. Most DVR systems store data on a single or dual hard drive configuration, which makes it challenging to efficiently upload large amounts of footage to the cloud. In the event of a physical attack, the internal storage of the device must be analyzed in a data recovery lab. Any physical damage needs to be repaired before attempting to access the recorded footage.

If you’re unsure whether your data storage has failed or is in the process of failing, and your stored data is critically important, we can arrange for a technician to visit your location for a thorough diagnostic assessment. This ensures accurate identification of any issues affecting your data storage, as well as other IT concerns such as networking or cybersecurity.

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Failing CCTV – DVR due to old age and overuse

The internal storage in CCTV DVR systems has a limited lifespan and reliability. When the hard drive or solid-state drive inside a DVR system begins to slow down and accumulate bad sectors, recordings can become choppy, with missing frames, and eventually stop recording altogether. In many cases, when recording stops, exporting footage data also ceases. We specialize in retrieving footage data with original timestamps, specific camera details, and quality preservation.

I have a question about my CCTV DVR System

After sending in your device for a free assessment, we will evaluate the extent of the damage and categorize your case into one of our three recovery tiers, each with a flat-rate pricing. Please contact us for information on our current rates:

Category 1

Logical/Software
  • Deleted or re-formatted files
  • File System Corruption
  • Corrupted Partition
  • Files backup service
  • Security Locked Device
  • WD My Book Decryption (Lost Board)

Category 3

Clean Room/Physical
  •  Stiction – Heads Stuck To Platter Surface
  • Damaged Read/Write Heads
  • Fire & Liquid Damage
  • Damaged Motor
  • Electrical Surge
  • +Any Other Clean Room Work

Category 2

Hardware/Firmware
  • Damaged Printed Circuit Board (PCB)
  • Damaged USB Port/SATA Port
  • Firmware Corruption/Repair
  • Bad Sectors/Read Errors
  • Liquid/Fire Damaged PCB
  • System Area Damage
I cannot access my data!

The most crucial step to prevent further damage is to power off the hard drive immediately. Cease any attempts to use it and refrain from allowing anyone unfamiliar with the process to handle or attempt software scans or modifications on the disk. Following these precautions significantly enhances the likelihood of successful data recovery.

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Are you able to recover my data?

When it comes to recovering data from a failed Solid-State Drive (SSD) or Hard Disk Drive (HDD), timing is crucial. We understand the urgency and have the skills, knowledge, and state-of-the-art equipment to offer the safest and most effective data recovery solutions available worldwide. In fact, we’re so confident in our expertise that if we’re unable to recover your data, you won’t incur any charges.

I have a question about my drive

Why choose us?

Our data recovery engineers are Ace Labs accredited and proficient in the latest data recovery techniques. We utilize top-of-the-line equipment like the PC-3000 and maintain class 100 cleanroom environments, ensuring the highest standards of recovery. With one of the highest success rates in the industry, we are trusted by numerous IT providers and computer repair shops who outsource their data recovery to us.

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How fast is the emergency service?

In essence, our emergency service ensures that your job receives top priority, with our team working tirelessly around the clock, 24/7, until your data is recovered. Depending on the complexity, recovery times can vary from 1 to 2 days for some cases to potentially up to a week for others. Occasionally, quick repairs are completed swiftly, but imaging processes can still extend the overall duration significantly.

I’d like to know more about the emergency service

We understand the urgency of data loss situations. Our dedicated team is committed to responding swiftly and efficiently.

Get in touch today or call 1300 846 333

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